Welcome to the Cheap Zest Garb Store FAQ page! We’ve compiled answers to the most common questions about our affordable fashion essentials, delivery, payments and more. Can’t find what you’re looking for? Our friendly team at [email protected] is always happy to help.
About Our Store
Who is Cheap Zest Garb Store for?
Our store is perfect for fashion-conscious shoppers who want affordable wardrobe essentials without compromising on style. Whether you’re refreshing your basics collection (like t-shirts and tops) or treating yourself to a new dress, we cater to those who appreciate simple, comfortable fashion at transparent prices.
What’s your store style?
Think Brighton cool meets everyday practicality! We focus on effortless, wearable pieces from camisoles to trousers, with a casual-chic aesthetic. Our products are designed for real life – comfortable tights for everyday wear, easy-to-style tops, and dresses that transition from work to weekend.
Products
What types of products do you sell?
We specialise in wardrobe fundamentals:
- Camisoles and vests (perfect layering pieces)
- Dresses (from casual to slightly dressy)
- T-shirts (classic cuts and comfortable fabrics)
- Tights (cosy and practical)
- Tops (to refresh your everyday rotation)
- Trousers (comfortable yet stylish)
Are your products true to size?
Our items generally follow standard UK sizing. Each product page includes detailed measurements – we recommend checking these against your favourite similar garment at home. If you’re between sizes or unsure, sizing up is often the safer choice for our relaxed-fit pieces.
How do I care for my Cheap Zest Garb items?
Care instructions vary by fabric, but most of our pieces are designed for easy care – machine washable at 30° and quick to dry. Specific instructions are included with each order and available on product pages.
Ordering & Account
Do I need an account to place an order?
You can check out as a guest, but creating an account lets you track orders more easily and saves your details for faster future purchases.
I forgot my password – what should I do?
Click “Forgot password” on the login page and we’ll email you a link to reset it. Check your spam folder if you don’t see our email within 10 minutes.
How can I check my order status?
You’ll receive email updates at each stage. For Standard Shipping orders, your dispatch email will include tracking details. Alternatively, log into your account to view order status.
Payment
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is it safe to enter my card details on your site?
Absolutely! We use industry-standard encryption and don’t store your full card details. You can also choose to pay via PayPal for additional security.
Why was my payment declined?
This is usually your bank’s fraud prevention – check with them first. Other reasons might include:
- Incorrect CVV code
- Card expiry date passed
- Insufficient funds
- International transaction blocks (if outside UK)
Delivery
Where do you deliver?
We ship worldwide except some Asian countries and remote areas. During checkout, simply enter your address to confirm we can deliver to you.
What are my delivery options?
Choose what suits your needs:
- Standard Shipping (£12.95): 10-15 days via DHL/FedEx (trackable)
- Free Shipping: 15-25 days via EMS for orders over £50
How can I track my order?
Standard Shipping orders include tracking – you’ll receive a link in your dispatch email. For Free Shipping via EMS, tracking may be limited depending on destination. Feel free to email us at [email protected] for updates.
What if I’m not home when my order arrives?
Couriers will usually leave a card with collection instructions. For DHL/FedEx, you can often rearrange delivery online using your tracking number.
My order hasn’t arrived – what should I do?
First check your dispatch email for expected delivery dates. If it’s past this window:
- Check tracking (Standard Shipping only)
- Look for notices from customs (international orders)
- Email us at [email protected] with your order number
Returns & Exchanges
What’s your return policy?
We offer 15-day returns from receipt for exchanges or refunds. Items must be unworn, with tags attached and in original packaging. Unfortunately, we can’t accept returns on final sale items (clearly marked as such).
How do I return an item?
Email [email protected] with your order number and what you’d like to return. We’ll send return instructions. Important: For international returns, you may need to cover return shipping – we recommend using a trackable service.
How long do refunds take?
Once we receive your return, processing takes 3-5 business days. Your bank may then take 3-10 days to show the refund. We’ll email you when we’ve processed it.
What if my item is faulty?
We’re sorry to hear that! Email photos to [email protected] within 15 days of receipt and we’ll arrange a free replacement or refund. Faulty items aren’t subject to normal return conditions.
Still Have Questions?
Our Brighton-based team loves helping customers! Email us at [email protected] and we’ll respond within 24 hours (usually much quicker).
Ready to shop? Browse our latest collections of dresses, tights, tops and more!